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	<title>WHITperson.com &#187; social media</title>
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	<description>music, tech, photos and good grub</description>
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		<title>Ticketmaster Missing an Easy Opportunity: Make Confirmation Pages More Social</title>
		<link>http://www.whitperson.com/2011/04/26/ticketmaster-missing-an-easy-opportunity-make-confirmation-pages-more-social/</link>
		<comments>http://www.whitperson.com/2011/04/26/ticketmaster-missing-an-easy-opportunity-make-confirmation-pages-more-social/#comments</comments>
		<pubDate>Tue, 26 Apr 2011 16:58:32 +0000</pubDate>
		<dc:creator>whitperson</dc:creator>
				<category><![CDATA[social media]]></category>
		<category><![CDATA[Tech]]></category>
		<category><![CDATA[Concerts]]></category>
		<category><![CDATA[Live Music 2.0]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Ticketmaster]]></category>

		<guid isPermaLink="false">http://www.whitperson.com/?p=1221</guid>
		<description><![CDATA[Last Friday, I bought a bunch of tickets via Ticketmaster. Check out the confirmation page for my White Denim tix: Besides being busy and looking pretty awful overall, notice what&#8217;s missing? How about a way for me to share the show to friends or add to my calendar? Considering I immediately shot a note out [...]]]></description>
			<content:encoded><![CDATA[<p>Last Friday, I bought a bunch of tickets via Ticketmaster. Check out the confirmation page for my <a href="http://www.whitperson.com/tag/white-denim/">White Denim</a> tix:</p>
<p><a href="http://www.whitperson.com/wp-content/uploads/2011/04/tm-confirmation-page1.jpg"><img class="aligncenter size-full wp-image-1232" title="tm confirmation page" src="http://www.whitperson.com/wp-content/uploads/2011/04/tm-confirmation-page1.jpg" alt="" width="943" height="680" /></a></p>
<p>Besides being busy and looking pretty awful overall, notice what&#8217;s missing? How about a way for me to share the show to friends or add to my calendar? Considering I immediately shot a note out to a few friends about the shows I just bought tickets to, I think this would be a prime spot for them to at least add some social networking links.</p>
<p>I had a spare minute over the weekend, so I took to Microsoft Paint and created my reaction in visual form:<span id="more-1221"></span></p>
<p><a href="http://www.whitperson.com/wp-content/uploads/2011/04/tm-confirmation-page-MW-EDIT.jpg"><img class="aligncenter size-full wp-image-1236" title="tm confirmation page MW EDIT" src="http://www.whitperson.com/wp-content/uploads/2011/04/tm-confirmation-page-MW-EDIT.jpg" alt="" width="943" height="680" /></a></p>
<p>Now I know that TM/Live Nation have taken some small steps to make their websites more social, but from what I&#8217;ve seen, most of those social features are geared towards the pre-purchase areas like search and event pages. But having gone through the purchase process a couple of times on Friday, it struck me that the confirmation page was likely the <strong>best</strong> and <strong>most logical</strong> place to add social networking buttons and calendar options. </p>
<p>And this isn&#8217;t just me being a live music freak&#8230;.there&#8217;s actual data to back-up the importance of social media for spreading events out to the masses. <a href="http://venturebeat.com/2011/02/25/ticketfly-facebook-ticket-sales/">Ticketfly</a> has been beating this drum for years now. Also, check out this recent blog post from Eventbrite:  <a href="http://blog.eventbrite.com/social-commerce-2">Social Commerce: A closer look at the numbers</a>. A few of their key findings:</p>
<ul>
<li>Over the last six months, 40% of sharing through Facebook occurred on the event page (pre-purchase) vs. 60% of sharing which occurred on the order confirmation page (post-purchase). This tells us that the motivation to share is higher once the purchase is made and the attendee is committed.</li>
<li>Not only is the motivation to share post-purchase higher, that share is more meaningful than a pre-purchase one. A post-purchase share on Facebook drives 20% more ticket sales per share than a pre-purchase one.</li>
<li>1% of the people who looked at an event page before purchasing a ticket shared it.  But once on the order confirmation page 10% people shared it.</li>
<li>A post-purchase share on Facebook also drives 20% more ticket sales than a pre-purchase one.</li>
</ul>
<p>There ya go. </p>
<p>As a live music fan, I not only buy a lot of concert tickets, I&#8217;m usually the one that bugs all my friends about joining me for those shows. So, why not grease the skids and have an easier/more efficient way to help me do so?</p>
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		<title>New Post on LMB &#8211; Live Music 2.0: Concerts and the Social Web</title>
		<link>http://www.whitperson.com/2009/10/27/new-post-on-lmb-live-music-2-0-concerts-and-the-social-web/</link>
		<comments>http://www.whitperson.com/2009/10/27/new-post-on-lmb-live-music-2-0-concerts-and-the-social-web/#comments</comments>
		<pubDate>Wed, 28 Oct 2009 02:45:55 +0000</pubDate>
		<dc:creator>whitperson</dc:creator>
				<category><![CDATA[Live Music Blog]]></category>
		<category><![CDATA[Music]]></category>
		<category><![CDATA[My Sites]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[Concert Industry]]></category>
		<category><![CDATA[Live Music 2.0]]></category>

		<guid isPermaLink="false">http://www.whitperson.com/?p=327</guid>
		<description><![CDATA[Just last week, I finally posted a column over at Live Music Blog that I&#8217;ve been thinking about for a long time. It&#8217;s really just an introduction to a topic/concept, but I am really excited about where this one is going: Live Music 2.0: Concerts and the Social Web Here&#8217;s a brief intro: Over the [...]]]></description>
			<content:encoded><![CDATA[<p>Just last week, I finally posted a column over at Live Music Blog that I&#8217;ve been thinking about for a long time. It&#8217;s really just an introduction to a topic/concept, but I am really excited about where this one is going:</p>
<p><a href="http://www.livemusicblog.com/2009/10/22/live-music-web-2-0-concerts-social-media-web/">Live Music 2.0: Concerts and the Social Web</a></p>
<p>Here&#8217;s a brief intro:</p>
<p>Over the past few years, as this whole <a href="http://en.wikipedia.org/wiki/Web_2.0">web 2.0</a> thing has really grown and progressed, we&#8217;ve seen a number of new sites launch that are specifically geared towards live music fans on the web. In a sense, all of them exist to help fans track and follow their favorite touring bands/artists in a variety of ways, but with a focus on their live shows rather than their studio output (which is amply covered by a slew of <a href="http://rocketsurgeon.squarespace.com/">Music 2.0 sites and services</a>).</p>
<p>While a lot of these sites have not yet emerged into the larger music business landscape, there&#8217;s no doubt in my mind that web technologies in general will continue to affect and disrupt the live music space, as they&#8217;ve already been doing quite drastically with the recording industry. Back when I was able to dedicate more of my free time to Live Music Blog, I was really interested in exploring this space in depth. Although we have occasionally posted about some of these sites &#8212; mentioning <a href="http://www.livemusicblog.com/2007/05/10/heady-links-digital-musicconcert-industry-edition/">iLike.com</a> and <a href="http://www.livemusicblog.com/2007/05/10/heady-links-digital-musicconcert-industry-edition/">ShowClix</a> or talking up the latest feature from <a href="http://www.livemusicblog.com/2009/09/25/jambase-iphone-app-v2-released/">JamBase</a> &#8212; we&#8217;ve never really focused on them directly as a key topic. We&#8217;d like to change that. Since we are a site dedicated to live music, it only makes sense to look at the related web services and sites that serve all of US as a community of fans. I&#8217;d like to finally re-visit my original idea and dig a bit deeper into all the sites and services that form what we call &#8220;Live Music 2.0.&#8221;</p>
<p>More (and much more to follow) over at <a href="http://www.livemusicblog.com/">Live Music Blog</a>. </p>
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